Frequently Asked Questions

It varies differently, but normally we provide unlimited domain/usage licenses for each product. It means once you get a license, you can use our product freely in unlimited projects until you meet with our Terms of Use guidelines
After purchasing the product, you will be qualified for a free upgrade till one year of an upgrade. Some products may have life-time upgrade options. We can offer a life-time free upgrade option on any product on request by paying additional fees.
Once you purchased our product, for one year you can get a free upgrade. After one year when your free renewal/upgrade expired, you have to pay 30% of product fees to get the product and upgrade free renewal for one more year.

With some type of products like Web Projects, we offer customization options to add or remove available options according to your requirements.

e.g Instead of buying a product that has built-in support for (Videos, Photos, Albums, Forums, Q&A, Groups, etc), but you only need a solution with (Videos, Photos, Forums) then we offer to customize package option to make sure we provide custom package according to your need.

Yes if you select a package that has e.g built-in features like (Videos, Photos, Classified Listings, Forums), but you only need custom features e.g (Videos, Photos) only, then this will deduct pricing involve with deducted features.

In this way you will send a list of features that you want to be there in your custom solution, we will review and give you a quote. If you agree and paid, we will send you to customize package on your desired delivery way.

It depends on the level of customized functionality and availability of our resources. It will take from a minimum of 1 to a maximum of 10 business days.

Adding features that do not already exist in the built-in solution increases both cost and time schedule as it involves dedicated development.

In this case depends on your level of custom work and time, we will adjust resources.

We offer such customization option, you have to contact our support center to get more detail about it how it will work and the level of support we provide.

Yes after purchasing our product, you can upgrade everything whether its logo or contact information or terms or use/privacy options or product template or product functionality. You are free to update any level.

We normally offer free installation, configuration, and technical support for each customer and host on their provided hosting provider platform.

Incase someone wants some additional options to maintain and host our product on behalf of the customer on our servers, yes we can offer such service. This will cost you monthly maintenance and hosting charges. For more detail please Contact Us

We recommend hosting our products on cloud platforms including Amazon AWS, Azure, or Google Cloud.

We provide a refund policy for every paid product. Once you buy our product, you have 60 days to file a refund incase you can't use our product or our product doesn't meet your requirements.