Product Documentation - Error Codes

Media handler pro return Error code if video processing failed due to any reason. Error code provide information why video failed to process. You can find detail description of these error codes on this page.

If you face issues that is not mentioned here please immediately report it to us. We appreciate reporting errors and bug reports as this help us to improve our product more and more.

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Media Handler Pro - Error Codes

  • 100 --> ffmpeg.exe path is incorrect or not found, please make sure that you download and put complete folder of ffmpeg on root of your web application.
  • 101 --> Source video path is incorrect or not found.
  • 102 --> Destination directory path is incorrect or not found.
  • 104 -->Unknown options or video -> Main Reasons -> "Unknown format, Unsupported codec, Unknown encoder"
  • 105 --> No such file or directory found.
  • 106 --> Error occured while opening codecs.
  • 107 --> Video processing failed, main reason "Unknown Encoder".
  • 108 --> Watermark image not found. in case of posting watermark on video.
  • 109 --> Source video extension not found. the variable sending through filename must have a valid video extension. e.g FileName = sample.mpg, not sample.
  • 110 --> Can't process current request.
  • 111 --> Invalid video format - format not supported
  • 112 --> Thumb directory not found
  • 113 --> Flvtool2.exe not found
  • 114 --> Custom ffmpeg command not supplied
  • 115 --> Unrecognized option, most used while using static build instead of shared build
  • 116 --> Could not open source video, occurs while replacing old video with newly encoded video
  • 117 --> Permission denied, occurs in case of setting Meta Information for flv videos.
  • 118 --> Video codec is not compatible with encoded video format.
  • 119 --> Error while retrieving audio information from video. It arises while parsing audio data returned from video.
  • 120 --> Error while retrieving video information from video. It arises while parsing video data returned from video.
  • 121 --> General video processing or video information processing error. Occures while processing video and can't detect by normal parsing script. Its warning message, still video will be encoded properly and information to be retrieved in proper way.
  • 122 --> Total time of all clips plus clip time exceeds from original video time. Returned while spliting video to many clips.
  • 123 - > You must setup time transition between two thumbs while capturing multiple thumbs as 1,2,3,4,5,6,7,8,9,10,20 seconds.
  • 124 - > your thumb settings exceeds from available video duration, make sure that thumb starting position + no of thumbs * transition time not exceed total duration of video in seconds.
  • 125 - > Bad parameter set, please verify all parameters that you set.
  • 127 - > Video encoded successfully but failed to add meta information.

Video Starter Kit - Error Codes

Error Codes returned by video processing unit at time of video encoding in video starter kit. Most important error codes and their descriptions are shown below.

All error codes mentioned below returned from video processing unit located at

"App_Code/Utility/VideoProcess.cs"

  • 100 --> Can't grab information from video. It occurs in case if user uploading flash flv video and video processing logic skip video encoding (already flash flv format) and directly fetching information from it.
  • 101 --> Error occurs while encoding video. It occurs if Media Handler Pro returns error code to video processing logic after video publishing completed. Such error occurs if
    Source video codec unsupported.
    Supplied parameters not compatible (e.g sampling rate, width and height of video settings)
    Issue in ffmpeg build
    and more.
  • 102 --> Error occurs if 0kb video generated after video processing finished. It may be due to unsupported or uncompatible source video format.
  • 103 --> Error occurs while grabbing thumbs from video.
  • 104 --> Error occurs while unhandled error occur in video processing unit while processing video.
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